1. Non-Returnable Items (Used Planters)

All used planters are sold as-is and are non-returnable and non-refundable. These items are clearly labeled as “Used” on product pages. Please review product photos and descriptions carefully before purchasing.

2. Refund-Eligible Items (New Planters, Accessories & Plants)

We offer a refund or replacement for new planters, accessories, and plants if they arrive damaged or defective.

• Eligibility window: Notify us within 30 days of delivery.
• Proof required: Include clear photos of the item and original packaging.
• Outcome: If approved, we’ll refund to the original payment method or send a replacement at no extra cost.

3. Conditions for Refund or Replacement

• Items should be in their original condition and packaging (where applicable).
• No refunds for damage due to improper care after delivery or for items returned without prior approval.
• We may deny a refund or replacement if the product does not meet the criteria above.

4. How to Request a Return or Refund

1. Email us: orders.darplants@gmail.com within 30 days of delivery.
2. Include: order number, description of the issue, and photos of the item and packaging.
3. Wait for approval: We’ll review and send return/next-step instructions if applicable.

5. Return Shipping Costs

• We cover return shipping only for items that arrived damaged or defective.
• If an item is returned without approval or for reasons not covered by this policy, return shipping is the customer’s responsibility and may not be reimbursed.

6. Order Cancellations

• Orders may be canceled within 24 hours of purchase if they have not shipped.
• Once shipped, our standard return and refund policy applies.

7. Processing Time

• Approved refunds are typically processed within 5–10 business days after we receive the returned item or approve your claim.
• Your bank or payment provider may require additional time to post the refund.

8. Questions?

We’re here to help. Contact us at orders.darplants@gmail.com or @darplants_ on instagram.

Note: This policy does not affect your statutory rights where applicable.